Associate Professional in Human Resources 2025 – 400 Free Practice Questions to Pass the Exam

Using mediation techniques is an effective conflict resolution strategy because it involves a neutral third party who facilitates communication between conflicting parties. This approach helps to clarify concerns, promote understanding, and encourage collaboration to find a mutually acceptable resolution. Mediation creates a safe space for individuals to express their viewpoints and emotions, allowing them to work together toward a solution rather than allowing the conflict to escalate or become more personal.

In contrast, ignoring the conflict can lead to unresolved issues that may worsen over time, while taking immediate disciplinary action can damage relationships and create further resentment. Encouraging competition rather than collaboration can heighten tensions and make it more difficult to achieve a resolution that satisfies all parties involved. Therefore, mediation stands out as a constructive and positive conflict resolution technique that fosters cooperation and understanding.